Feeds:
Posts
Comments

Archive for the ‘cconsumer complaints’ Category

Several weeks ago, I bought myself the Christmas present of a Fiio X7 portable stereo. Since then, I have raved about the quality of the sound to the point that old friends are surely contemplating crouching behind hedges and trees when they see me coming.

My one complaint is how the screen gathers finger print smears. The X7 is packaged with a protective film, but I have yet to apply one of those films without air bubbles I cannot remove. I much prefer a glass screen protector, which are sold separately. I have one for the music player I carry on the bus and Skytrain, and it is far preferable than a protective film.

On Amazon.com, the American site, a glass protector for the X7 screen costs $11. Allowing for exchange on the Canadian dollar and extra postage, I would be willing to pay about $20 for it. However, on Amazon.ca, the Canadian site, the same glass protector sells for $69, plus $17 shipping – about four times a reasonable price. Apparently, the glass protector is being sold by a third party that is using its monopoly to set outrageous price.

After paying for the X7 and Bluetooth speakers, I suppose I shouldn’t complain about aother $87. But I dislike being taken advantage of, and I determined to see if I could do better.

My first thought was to buy from the American Amazon site. But the postage to Canada was unacceptably high. Somehow I balked at paying more for shipping than for the glass protector itself.

Feeling stubborn, I contacted DISAGU, the company that had made the glass protector for my about-town music player. It didn’t make one for the X7, but its representative said that, if I send the dimensions, they would start to. Moreover, they would send me a free one.

At the same time, I contacted Fiio, the manufacturer of the X7. I explained the price difference on the two Amazon sites, and asked if the Canadian price was a mistake. The Fiio representative replied that her company could do nothing, since the price was set by a reseller. However, she also gave me the address of Aliexpress, a Chinese site that sold the glass cover for $10US and shipped free world wide.

Suddenly, I had two solutions. Naturally, I was pleased to save money, but what pleased me more was that I had stood up to consumer exploitation. I’m going to remember this small incident and the lesson that I can never know what might happen if I stand up for myself, and complain to the right people.

Advertisements

Read Full Post »