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Posts Tagged ‘telecommuting’

At this time of year, newspapers are full of stories about how to act – or not act – at office parties. As I skim them, I reflect with satisfaction that I have a good chance of never attending another office party, whether for Christmas or anything else. Off-hand, I can’t think of a more unnatural and contrived effort at celebration.

Even though most of my adult life I’ve been a consultant, I’ve seen my share of them. And most office parties are grim affairs. At best, they’re full of quiet desperation. When you are used to relating to people at work, trying to relate to them socially can be an abrupt switch – except, of course, for those who are at least friendly enough to go out to lunch with.

The awkwardness is compounded by the efforts of supervisors and staff to interact, and, in high-tech by the lack of social skills possessed by the average developer. Most people spend their time standing around uncertainly, staying only because, no matter how dreary the party may be, it’s marginally more interesting than doing their jobs.

And that’s at the best of office parties. I’ve seen companies where the human resources staff literally hunted people through the hallways, dragging them out of their offices and the washrooms where they’ve gone to ground.

Sometimes, the blame for the average office party lies in the hands of company officers or owners. Full of their own magnanimity at giving the staff a treat, they overlook how little people are enjoying themselves. I remember at one company, the owner ordered pizza every Tuesday night, only to find that much of his order was going to waste. Finally, he thought to ask his staff. I’ll never forget his stricken look when he realized that the employees thought of pizza night as a duty, rather than an enjoyable experience.

However, most of the blame belongs to human resources. Somewhere in the last few decades, the idea has taken hold that human resources staff don’t just hire and fire and take care of benefits. No – they also have to be Club Med entertainment directors.

They run around organizing birthday parties and fun events like bowling in the hallway, ring-tosses, and singalongs, and pressganging people into activities that are meant to break the ice (but really only unite people in their common embarrassment). All the while, they have a bounce in their steps and a perky smile on their face because they like organizing people and are in their element.

“You just know she was in the pep club in high school,” one fellow sufferer muttered to me as we endured one HR director’s efforts to organize teams for Pictionary. I remember looking at the director running around and thinking: What’s the use of growing older if you still have to hop around like a demented robin?

By far the worst of these human resources efforts was at a small software company that had been working non-stop for several months to finish a project. The overtime was so constant that, if everyone had been paid by the hour, the cost of the project would easily have doubled. To make matters worse, the project was done during the best weather of the year.

Dimly sensing that the staff had been pushed to its limits, the company officers announced they were renting a night club for the evening. Considering that the lead programmer on the project was a devout Moslem (which everyone knew, because he prayed several times a day in his cubicle), the idea was tactless – he not only didn’t drink, but wouldn’t enter a night club. Yet, without him, the project would never have been finished. You could almost hear the silence as people looked around in embarrassment at the meeting to announce the party.

Then, a voice from the back (mine) asked, “Can I have his drink tickets?”

But even with free drink tickets, nobody wanted to go. They’d had enough and wanted to go home at the end of the day for once. I wouldn’t have cared much myself, since as a consultant I got paid by the hour, except that I didn’t think I could bill for the party.

Embarrassed, the company officers changed the event to a Friday afternoon. Still, nobody signed up, despite repeated emails. Come the day, the human resources manager rounded us up like an obsessive-compulsive sheep dog, and herded us over to the night club. We made a concerted rush for the bar, downed our three free drinks – and, at quitting time, three-quarters of us left in such unison that you would have thought we had planned our escape beforehand.

Every now and again, people ask if I feel lonely working from home. But I only have to think of these situations to realize that, if I occasionally am, there are compensations, too. I’ve done my time pit-lamped like a stunned deer under the gaze of an HR manager determined that I’ll have a good time and be grateful, and I have no intention of being in that situation again.

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In yesterday’s Globe and Mail, I read yet another article suggesting that if you work from home, you should dress for important calls as though you were at the office. The idea is that this bit of role-playing will help you to focus on the business at hand and act more professionally.

Well, whatever works. I suppose. But I know that such role-playing doesn’t help me one bit.

Whenever I try such a suggestion, instead of being focused, I’m distracted by the falsity of what I’m doing. Like pretending to agree when I have reservations, or to be in a good mood when I want to dig a hole and fling myself in, dressing for a phone call feels forced and pointless to me. Such efforts do me more harm than good, because I keep thinking I’m being a phony instead of concentrating on the business at hand.

As a result, after trying to play dressup once or twice, I quickly gave up bothering. Now, I happily take calls in my usually working attire: a T-shirt, shorts, and bare feet. A sentence or two into a call, I’m too busy thinking about the issue at hand to waste any worry on what I’m wearing.

Business experts who echo each other on this subject (I’d say “parrot” except that, as the owner of four, I know that they don’t say things mindlessly) would probably say no good could come of my casualness. Yet I think the record speaks for itself. In my casual but sublime outfit, I’ve successfully negotiated the price of a series of ads. I’ve arranged bundling deals for commercial software. I’ve aced job interviews. I’ve successfully interviewed leaders of the free software movement, as well as countless managers and CEOs of national and international corporations. Not one of these people — who must amount to several hundred people over the past eight years — has ever complained that I was anything less than professional and competent.

Under the circumstances, I fail to see why I should spend time ironing a shirt and pants or knotting a tie before a professional call. I could better use my pre-time call making notes of the points I want to cover, or drinking a cup of peppermint tea to help calm myself as I think about strategies.

It would be another story, of course, if I were doing a visual teleconference. But I think that, although the technology for such conferences is now more or less ready, there’s a reason why the idea has never caught on since I first saw a demo as a four year-old-child: few people really want such a thing. Given a choice, most of us, I think, prefer dressing or sitting comfortably while we talk on the phone to whatever minor advantages being seen might confer. Not worrying about such trivialities as our clothes help us to concentrate on what really matters in our telecommuting calls.

That’s not to say that some people might not find dressing up for a call is helpful. I’ve seen too much to believe that everybody responds the same way, so I expect there are people who find that putting on a suit and tie or a pair of nylons helps them when they take business calls from home.

Yet, at the same time, don’t feel that dressing up is compulsory, or a piece of magic that will automatically work for you. In some cases, the effort may only be a distraction.

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