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At this time of year, newspapers are full of stories about how to act – or not act – at office parties. As I skim them, I reflect with satisfaction that I have a good chance of never attending another office party, whether for Christmas or anything else. Off-hand, I can’t think of a more unnatural and contrived effort at celebration.

Even though most of my adult life I’ve been a consultant, I’ve seen my share of them. And most office parties are grim affairs. At best, they’re full of quiet desperation. When you are used to relating to people at work, trying to relate to them socially can be an abrupt switch – except, of course, for those who are at least friendly enough to go out to lunch with.

The awkwardness is compounded by the efforts of supervisors and staff to interact, and, in high-tech by the lack of social skills possessed by the average developer. Most people spend their time standing around uncertainly, staying only because, no matter how dreary the party may be, it’s marginally more interesting than doing their jobs.

And that’s at the best of office parties. I’ve seen companies where the human resources staff literally hunted people through the hallways, dragging them out of their offices and the washrooms where they’ve gone to ground.

Sometimes, the blame for the average office party lies in the hands of company officers or owners. Full of their own magnanimity at giving the staff a treat, they overlook how little people are enjoying themselves. I remember at one company, the owner ordered pizza every Tuesday night, only to find that much of his order was going to waste. Finally, he thought to ask his staff. I’ll never forget his stricken look when he realized that the employees thought of pizza night as a duty, rather than an enjoyable experience.

However, most of the blame belongs to human resources. Somewhere in the last few decades, the idea has taken hold that human resources staff don’t just hire and fire and take care of benefits. No – they also have to be Club Med entertainment directors.

They run around organizing birthday parties and fun events like bowling in the hallway, ring-tosses, and singalongs, and pressganging people into activities that are meant to break the ice (but really only unite people in their common embarrassment). All the while, they have a bounce in their steps and a perky smile on their face because they like organizing people and are in their element.

“You just know she was in the pep club in high school,” one fellow sufferer muttered to me as we endured one HR director’s efforts to organize teams for Pictionary. I remember looking at the director running around and thinking: What’s the use of growing older if you still have to hop around like a demented robin?

By far the worst of these human resources efforts was at a small software company that had been working non-stop for several months to finish a project. The overtime was so constant that, if everyone had been paid by the hour, the cost of the project would easily have doubled. To make matters worse, the project was done during the best weather of the year.

Dimly sensing that the staff had been pushed to its limits, the company officers announced they were renting a night club for the evening. Considering that the lead programmer on the project was a devout Moslem (which everyone knew, because he prayed several times a day in his cubicle), the idea was tactless – he not only didn’t drink, but wouldn’t enter a night club. Yet, without him, the project would never have been finished. You could almost hear the silence as people looked around in embarrassment at the meeting to announce the party.

Then, a voice from the back (mine) asked, “Can I have his drink tickets?”

But even with free drink tickets, nobody wanted to go. They’d had enough and wanted to go home at the end of the day for once. I wouldn’t have cared much myself, since as a consultant I got paid by the hour, except that I didn’t think I could bill for the party.

Embarrassed, the company officers changed the event to a Friday afternoon. Still, nobody signed up, despite repeated emails. Come the day, the human resources manager rounded us up like an obsessive-compulsive sheep dog, and herded us over to the night club. We made a concerted rush for the bar, downed our three free drinks – and, at quitting time, three-quarters of us left in such unison that you would have thought we had planned our escape beforehand.

Every now and again, people ask if I feel lonely working from home. But I only have to think of these situations to realize that, if I occasionally am, there are compensations, too. I’ve done my time pit-lamped like a stunned deer under the gaze of an HR manager determined that I’ll have a good time and be grateful, and I have no intention of being in that situation again.

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“I wish people would come to work with enthusiasm,” the CEO said to me, looking up from his copy of From Good to Great. “I really wish they showed some passion.” His voice was a mixture of puzzlement, longing, and frustration that could only come from a man wondering why the rest of the world wasn’t more like him.

The statement shouldn’t have caught me as unprepared as it did. As a communications consultant, I didn’t even show on the organizational chart, but I’d noted before that executives often feel free to confide in a consultant in a way they’d never consider with an employee. Besides, we were sharing an office until the company could take over more space on the same floor, and it was a hot Friday afternoon, a time when even the most gung-ho company officer takes off his jacket and feels conversational.

All the same, the statement left me dumbfounded for a minute. What I wanted to say was, “You mean you really don’t know?” But I settled for something non-committal and corporate about teams taking time to build. After all, consultants may have more freedom than employees, but wise ones learn to temper that freedom with discretion.

Besides, the fact he could express the wish — and the puzzlement behind it — made all too clear that he didn’t know how much he was responsible for the lack of enthusiasm.

You see, the CEO in question had been recruited by the board of directors to make the company profitable. And he had done everything he could from a business end to achieve that goal, finding new markets and products, and developing business intelligence about the company’s industry and local business. However, what he had forgot was his responsibility for morale.

Frankly, it couldn’t have been worse.

The CEO had come in six months ago, and quickly proceeded to cut a third of the staff. About a month ago, he had done the same again, and anyone who could read a balance sheet and his worried glance could tell that another staff reduction was due in the future.

All these cuts made sense from a bottom line perspective, but they left employees uncertain. The stress was even greater because he had closed a branch office after promising to keep it open, and fired everyone who wasn’t willing to relocate to headquarters.

Moreover, even at headquarters, he had laid off people with no regard to their roles within the company. As a result, the survivors were not only wondering when the axe would fall on them, but having to cope with a sudden loss of a lot of unwritten knowledge because key people were gone. In other words, not only was morale so low that the photocopy machine was starting to jam from the rush of resumes, but the company had become less functional because of the cuts.

Then, just to make matters worse, having just read Who Says Elephants Can’t Dance, Lou Gerstner’s biography of his days at IBM, the CEO was inspired to hold retreats for those he designated key personnel. These chosen few were given free copies of various best-selling business books, and invited to spend a day or two at a resort discussing the contents.

But what might have worked in a mega-corporation like IBM, where a few absences across the country would barely be noticed, only served in the CEO’s small company to make make three-quarters of the company feel under-privileged and insulted. Several of the elite didn’t feel especially honored, either, since what they really wanted to do was get on with their work.

And, after all this, what did the CEO do at Christmas? Cancel the company party, and, on Christmas Eve, leave at 11AM without telling the staff they could do the same (most left anyway by 1PM).

Looking back, I’m pleased at my restraint when the CEO wished for a dedicated work force. He wasn’t a stupid man, yet he had no idea that he couldn’t have ground morale into the dirt more effectively if he had been deliberately tried to do so. Busy satisfying the board that he was containing costs, he forgot that, if he wanted dedication and respect, he also needed to show some loyalty and support for his employees. And, really, considering all his long hours trying to turn the company around, I couldn’t tell him what was wrong or the aspects of business that he was neglecting without mortally insulting him.

The company still exists, but it’s only a remnant of what it was in my time. Despite a couple of modestly profitable quarters, it continues to show regular losses, and the same CEO still heads it. I’ve never revisited, but I sometimes wonder if he’s ever figured out what puzzled him, or simply bemoans the difficulty in attracting loyal personnel.

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In yesterday’s Globe and Mail, I read yet another article suggesting that if you work from home, you should dress for important calls as though you were at the office. The idea is that this bit of role-playing will help you to focus on the business at hand and act more professionally.

Well, whatever works. I suppose. But I know that such role-playing doesn’t help me one bit.

Whenever I try such a suggestion, instead of being focused, I’m distracted by the falsity of what I’m doing. Like pretending to agree when I have reservations, or to be in a good mood when I want to dig a hole and fling myself in, dressing for a phone call feels forced and pointless to me. Such efforts do me more harm than good, because I keep thinking I’m being a phony instead of concentrating on the business at hand.

As a result, after trying to play dressup once or twice, I quickly gave up bothering. Now, I happily take calls in my usually working attire: a T-shirt, shorts, and bare feet. A sentence or two into a call, I’m too busy thinking about the issue at hand to waste any worry on what I’m wearing.

Business experts who echo each other on this subject (I’d say “parrot” except that, as the owner of four, I know that they don’t say things mindlessly) would probably say no good could come of my casualness. Yet I think the record speaks for itself. In my casual but sublime outfit, I’ve successfully negotiated the price of a series of ads. I’ve arranged bundling deals for commercial software. I’ve aced job interviews. I’ve successfully interviewed leaders of the free software movement, as well as countless managers and CEOs of national and international corporations. Not one of these people — who must amount to several hundred people over the past eight years — has ever complained that I was anything less than professional and competent.

Under the circumstances, I fail to see why I should spend time ironing a shirt and pants or knotting a tie before a professional call. I could better use my pre-time call making notes of the points I want to cover, or drinking a cup of peppermint tea to help calm myself as I think about strategies.

It would be another story, of course, if I were doing a visual teleconference. But I think that, although the technology for such conferences is now more or less ready, there’s a reason why the idea has never caught on since I first saw a demo as a four year-old-child: few people really want such a thing. Given a choice, most of us, I think, prefer dressing or sitting comfortably while we talk on the phone to whatever minor advantages being seen might confer. Not worrying about such trivialities as our clothes help us to concentrate on what really matters in our telecommuting calls.

That’s not to say that some people might not find dressing up for a call is helpful. I’ve seen too much to believe that everybody responds the same way, so I expect there are people who find that putting on a suit and tie or a pair of nylons helps them when they take business calls from home.

Yet, at the same time, don’t feel that dressing up is compulsory, or a piece of magic that will automatically work for you. In some cases, the effort may only be a distraction.

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Setting up a new workstation is the easiest time to choose a new GNU/Linux distribution. Having just installed Fedora 7 on my laptop so I’d have an RPM-based system available for my work, I seriously considered ending my five-year endorsement of Debian on my workstation. Perhaps I should follow the crowd and go to Ubuntu? Some other DEB-based distribution? Maybe Slackware or Gentoo to grab a bit of geek-cred? But after debating my choices for a couple of days, I decided to stick with Debian for both technical and philosophical reasons.

Oh, a small part of my decision was convenience. Over the years, I’ve built up three pages of notes of exactly what I need to install, configure, and modify to customize my workstation exactly as I prefer. Probably, I could port most of these notes to another distribution, but I would have to change some of the configuration notes, as well as the names of some of the packages. For better or worse, I’m comfortable with Debian — sometimes, I think, too comfortable.

However, a larger part of my decision is practical. Not too many years ago, Debian held a decided advantage because its DEB packages, if properly prepared, were one of the few that automatically resolved dependencies when you added software. That’s no longer true, of course, but Debian’s policy of packaging everything from kernels to drivers means that many installation tasks are far easier than in most distributions.

Moreover, I appreciate Debian’s policy of including recommended and related packages in the descriptions of packages. These suggestions help me to discover software that I might otherwise miss, and often help the packages I originally wanted to run better.

Another advantage of Debian is its repository system. As many probably know, Debian has three main repositories: the rock-solid, often less than cutting edge stable repository, the reasonably safe testing, and the more risky unstable. For those who really want the cutting edge, there is also the experimental repository. When a new package is uploaded, it moves through these repositories, eventually slipping into stable when it has been thoroughly tested. Few, if any distributions, are more reliable than Debian stable, and even Debian unstable is generally about as safe as the average distribution.

What this system means for users is that they can choose their preferred level of risk, either for a particular package or for their system as a whole. For instance, by looking at the online package descriptions, you can see what dependencies a package in unstable has, and decide whether installing it is worth the risk of possible damage to their system, or else judge how easily they can recover from any problems. This system means that most experienced Debian users have a mixed system, with packages from more than one repository — an arrangement that is far preferable to blindly updating because an icon in the notification tray tells you that updates are available. It also means that official releases don’t mean very much; usually, by the time one arrives, you usually have everything that it has to offer anyway.

In much the same way, each individual repository is arranged according to the degree of software freedom you desire. If you want, you can set up your system only to install from the main section, which includes only free software. Alternatively, you can also use the contrib section, and install software that is free in itself but which relies on unfree software to run, such as Java applications (at least until Java finishes becoming free). Similarly, in the non-free section, you can choose software that is free for the download but is released restrictive licenses, such as Adobe’s Acrobat and Flash players. Although my own preference is to stay with main, I appreciate that Debian arranges its repositories so that I can make my own choice.

Almost as important as Debian’s technical excellence and arrangements is the community around the distribution. This community is one of the most outspoken and free-thinking in free and open source software. This behavior is a source of irritation to many, including Ian Murdock, the founder of the distribution and my former boss, who thinks that the distribution would run more smoothly if its organization was more corporate. And, admittedly, reaching consensus or, in some cases, voting on a policy can be slow, and has problems scaling — problems that Debian members are well-aware of and gradually developing mechanism to correct without changing the basic nature of the community.

Yet it seems to me that Debian is, in many ways, the logical outcome of free software principles. If you empower users, then of course they are going to want a say in what is happening. And, despite the problems, Debian works, even if it seems somewhat punctilious and quarrelsome at times, insisting on a standard of purity that, once or twice, has even been greater than the Free Software Foundation’s. The community is really a daring social experiment, and its independence deserves far more admiration than criticism.

Of course, I could get many of the same advantages, especially the technical ones, from Ubuntu, Debian’s most successful descendant. But Debian has had longer to perfect its technical practices, and, if the Ubuntu community is politer, its model of democracy is further removed from the town meeting than Debian’s. Certainly, nobody can demand a recall of Mark Shuttleworth, Ubuntu’s founder.

Which brings up another point: I’m reluctant to trust my computer to an eccentric millionaire, no matter how benevolent. This feeling has nothing to do with Mark Shuttleworth himself, whom I’ve never met, and who, from his writing, seems a sincere advocate of free software. But one of the reasons I was first attracted to free software was because, in the past, my computing had been affected by the whims of corporation, notably IBM’s handling of OS/2 and Adobe’s neglect of FrameMaker. Trusting my computing to an individual, no matter how decent, seems no better. I’d rather trust it to a community.

And Debian, for all its endless squabbles and the posturing of some of its developers, has overall proven itself a community I can trust. So, at least for the time being, I’ll be sticking with Debian.

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A meaningless Labour Day is still strange to me. For years, as a student and English instructor, it marked the start of a new school year, or at least of a new semester. Then, when I worked in an office, it marked the end of casual summer wear and a return to seriousness – suddenly, all the promises to do something in the Fall came due. But now, working from home with an unvarying workload, it means very little except some quiet mornings when I go for my morning run. I didn’t even take a full day off, although I worked lightly, and got caught up on a few housekeeping chores such as sending out invoices.

It didn’t use to be like that. When I was growing up, Labour Day always came with a sense of disruption as much as regret. I always felt that I caught a rhythm in the summer holidays, filling my days with par three golf and bicycle riding, and that I was on the verge of some mental breakthrough that would be lost forever when I returned to school.

Later, at university, Labour Day marked the end of my labour. Thanks to my father, I was lucky enough to have a well-paying summer job that, together with scholarships, would keep me funded through two semesters of study. I was grateful, knowing how scarce such jobs were, but the work was unrelievedly boring.

Mostly, it consisted of repetitive jobs, such as assembling roof racks for telephone repair trucks, or drilling half a dozen holes in each of thousands of stakes for some purpose I never learned. One summer, I did enjoy building crates for equipment, which required some independent judgement, but, even that year, I was grateful to flee back to the comfort of university. Although such work told me that I was not the total klutz I had learned to believe, growing up left-handed, it also convinced me that I wasn’t going to do manual labor when I was an adult, no matter how highly paid I might be.

Twelve years of high school followed by five at university is more than enough time for conditioning to set in. Yet, as important as Labour Day was in those years, it became even more important when I started working as a teaching assistant and university instructor. In both positions, I was hired by the semester, and, often, I would only hear about my teaching appointments a few days before I had to step into the class room. Once, I actually only heard on the evening of Labour Day. So, in this period of my life, the Labour Day weekend became for me, not one last chance to get away while the weather was still good, but the point when my immediate financial future was determined, and, if I was lucky, a sleepless frenzy of preparation.

At night on Labour Day, I would fall asleep tense with anticipation, wondering how my lessons would be received and what students might be in my classes. Would any of the students with whom I’d had a rapport in previous semesters be there? Any of the occasional troublemakers? Any mature students, who often did so much to raise the level of class discussion?

Since about half my teaching was composition (and, even at that, I was luckier than the average sessional instructor), I knew that many would be fresh out of high school. I knew, too, that many, including scholarship students, would be overwhelmed by the sudden independence of university and have much to learn before they could write a university essay. Some would be shocked, and probably cry. Some would learn to love the responsibility and blossom. Either way, I would be one of those trying to help them adjust, and I would lie awake wondering if I was up to the challenge.

Labour Day changed yet again when I left academia. In business offices, it was marked by a sudden outbursts of suits for the men and stockings and heels for the women. The same people who hung on my office door talking when I was trying to work would suddenly be full of brisk purpose, striding around with a determination that left me feeling jet-lagged.

Throughout these years, I always thought that Labour Day would make a better New Year’s Day than January 1. Unlike January 1, it was a day when people’s lives really did change. But this morning, running through the rain and noticing the long line ups for the bus and the near gridlock on the roads, the most interest I could mutter was a vague interest in what was occupying other minds. I returned home happily to bathe and sit down to the keyboard, thinking myself well out of the post-Labour Day grind.

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In Jungian psychology, the Shadow is a figure who is everything that you are not. Often, it is seen as evil. The Shadow can be helpful in establishing a sense of self, but a personal identity based only on the Shadow is dependent and reactive, and can easily become unhealthy.. In fact, if you define yourself only in terms of the Shadow, you risk taking on characteristics of the Shadow, partly because you are refusing to deal with the aspects of your personality that you have invested in the Shadow, and partly because anything seems justified in order to fend off the shadow.

When people in the free software community solemnly tell me that “Eternal vigilance is the price of freedom,” and draw obsessive diagrams of all the ways that Microsoft is undermining the community, that’s what I see: People on the brink of assuming some of the traits they claim to despite in their Shadow.

Fighting the Shadow can be dramatic and lend purpose to people’s lives, but it doesn’t make for sound thinking, even in their own terms. It lures them into thinking in dichotomies, believing that everyone must either be a vigilant soldier or else an optimist too full of naive to see a threat. With no middle ground, they can lose allies. Similarly, in focusing on one Shadowy figure, they risk overlooking other concerns.

And let’s say they’re right: Microsoft is the Great Satan, and an apocalyptic battle is just a matter of time. What happens once the Shadow is defeated? Inescapably, a good part of their purpose in life has gone, because they have lost all that they measured themselves against.
You can’t completely ignore Microsoft’s actions, even those that are not directly concerned with free software (In previous posts, I was exaggerating for rhetorical effect). Microsoft’s influence is simply too great. But I don’t want to ignore other things while keeping an eye out for possible concerns.

The free software community has a lot to be proud of. Collectively, its members have built an alternative that, overall, is comparable to its proprietary rivals. It’s done so by developing collaborative work methods, and principled stands that give ordinary people control over important parts of their lives, and helps the poor and those handicapped by a lack of national development meet the privileged on a more equal footing. It’s changed how business is done. It’s helped to preserve minority languages. It’s green. All these are important accomplishments.

That’s how you overcome the Shadow – by building a self-contained identity that robs it of its power over you.

I don’t know about anyone else, but, at the end of my life, I’d rather look back and remember that I played a small role in those accomplishments than admit I spent my life hating a corporation. It’s not as exciting as imagining yourself locked in adversity with a Dark Lord, but it’s certainly more constructive and longer lasting – to say nothing of more interesting.

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Reading the comments left publicly and privately for “Why would I care about Microsoft?”, I realize that many people’s view of free software is outdated. To many, free software is a small, delicate idea that a juggernaut like Microsoft can overrun at will. In this circumstance – which may have existed ten years ago – fears, obsession, and paranoia are only natural. But having these emotions in 2007 may no longer be appropriate. Like parents who haven’t realized that their children are growing up, perhaps many of us in the community haven’t realized that free software isn’t as fragile as it used to be.

I’m not saying that Microsoft shouldn’t be watched or that its motives shouldn’t be questioned or guarded against. But I am saying that free software is in a much stronger position to defend itself than even a few years ago.

Consider, for example, the variety of responses that Microsoft has made to free software in the last year. It’s tried co-opting companies like Novell, Linspire, and Xandros. It’s made unsupported threats about patent violations in GNU/Linux. It’s talked about wanting to cooperate with the free software community. Just ask yourself: Are these the actions of the winning side? Or are they a sign that the company is desperately looking for a winning strategy in a losing fight, or divided internally?

The truth is, free software has come a long way from its days of vulnerability. In its early days, free software may have been vulnerable, but now it has strong defenders. For major corporations like IBM, Sun, and Hewlett-Packard, free software means billions. Why do you think they have surrendered some patents, or supported the anti-Tivoization and patent clauses in the third version of the GNU General Public License? Part of the reason may be altruism, depending on your view of human nature, but, on the whole, I doubt that many corporations like these provisions. Yet not one of these companies was willing to disagree with them in public. In the end, the price of dissent was more than the potential profit.

And that, in itself, is a prime reason why Microsoft is not much of a threat these days. These days, to take on free software means to take on the rest of the computer world. No single corporation, not even Microsoft, can afford that risk.

Just as importantly, free software has grown its own defenses. At the Software Freedom Law Center, Eben Moglen and Richard Fontana are educating the next generation of free software legal defenders. The Linux Foundation is working on patent pools. Peter Brown and Richard M. Stallman at the Free Software Foundation are linking with social activists, who are starting to add free software to their causes. So free software has a second line of defence as well, one not limited by budgets or the concerns of shareholders. And if you haven’t talked to these people, let me tell you: These are frighteningly intelligent and dedicated people. If I wasn’t on their side, I’d think twice about opposing them.

But there’s a third line of defence, even stronger than the first two: The community itself. It’s no longer just geeks. It’s educators, for whom free software is the only way they can function with their limited budgets. It’s government departments in both industrialized and developing nations. It’s groups like Free Geekers introducing free software to the general public. This, I suggest, is defence in depth. In the event of an attack, the community is like thousands of widely dispersed guerrillas, next to impossible to attack by conventional business or legal means, and needing, not to win any fight, but only to make the cost of fighting too high for its opponents to want to continue.

Maybe I’m in a privileged position as a journalist. As I research stories, I probably get to see more of the community than most people. That’s why I trust it to be able to defend itself. Against these defences, a company like Microsoft may gain a temporary or limited advantage. But the days when it could realistically be thought capable of destroying free software are long over.

That’s why I don’t spend a lot of time or emotional energy worrying about Microsoft. I keep an eye on them, certainly – just in case. But Microsoft’s days as a threat are gone, and so are free software’s as a helpless victim.

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Achievement statements are a way of listing your expertise on a resume to attract a readers’ attention. They are small case-studies, really, that show-case both your skills and your effectiveness. They’re ideal for those with too wide a variety of experience to fit comfortably on a few pages, and probably more likely to tempt a reader to look at your resume carefully. At worst, their novelty makes them interesting. At best, they state very clearly what you have to offer.

If you decide to use achievement statements, divide a sheet of paper or a text file in a word processor into three columns. Label these columns “What,” “How,” and “Results.”
Then think of things you’ve done that have made you happy or proud. Ideally, these accomplishments should be about business, but you should also consider events connected with family, school, or volunteer activities, especially if they highlight a desirable trait that might help you to get hired.

For each accomplishment, state what you have done in the What column. To keep the statement short, start with the past participle of a strong verb (for instance, “created” or “organized.” Then summarize what the accomplishment consisted of.

Then, in the How column, write what you did in order to achieve the accomplishment. Again, use the past participles of strong verbs.

Finally, in the Results column, use the same structure to explain what happened as the result of your efforts. In many ways, this column is the most important part, because well, it suggests reasons why someone reading your resume might want to hire you. At the very least, it gives readers and interviewers a point in your favor about which they might want to ask more details.

For these reasons, make your results as specific as possible. For example, giving figures where possible is more effective than a general statement. Readers are going to be more impressed by “increased sales 65%” rather than just “increased sales.” Sometimes, though, you won’t have the figures, and have to make do with what you have.

Then repeat this process for each accomplishment that occurs to you. If you can get a colllection of twenty or thirty, you’ll have all the statements you need to match them to any job for which you are likely to reply.

Some finished achievement statements from my own resume preparations:

  • Consulted on policy decisions as Contributing Editor by senior editors at one of top 3 Linux magazines. Wrote two regular columns, technical articles and reviews; advised on individual issues and articles. Results: Wrote 4-6 pages per issue of 90 page magazine. Magazine increased circulation by 56% in 8 months.
  • Set direction of first software product for startup company. Researched and wrote competitive analyses; set feature list; created branding campaign. Results: Company met production deadline with a competitive product. Company praised for its advertising and corporate philosophy by reviewers and customers.
  • Corrected serious flaws in a company’s first software product. Found flaws while installing software at home; explained problems to company principles; prevented new employee from becoming scapegoat; coordinated emergency effort to correct problem over Christmas. Results: Problem corrected before product shipped. Company avoided sales loss due to negative publicity. QA and programming work methods revised.
  • Negotiated bundling deals for retail product. Researched potential partners; discussed terms with third parties; advised lawyer on licensing issues and contract terms. Results: Product’s appeal enhanced and remained within budget per unit.
  • Developed and supervised branding campaign for new company and first software product. Originated concept; worked with design company; planned ad placement; negotiated ad rates; planned trade fair activities; liaised with customer base, partners ,& media; wrote ad copy, newsletters, and public statements. Results: In 4 months, company was regularly regarded by media as one of top 6 in a field of 20 companies.
  • You can place five or six of these achievement statements on the front page of your resume, with your work experience on the second page. If you choose the statements well, not only will readers have read a page of your resume – an investment of time that will encourage them to read the rest – but, before they have read the details of your career, they will be thinking of you according to the perspectives that you have chosen – and that can’t hurt in any job-hunting situation.

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Lately, I’ve been learning about the ewaste problem. I’ve written an article on the subject, and, last night, I attended Free Geek Vancouver’s airing and discussion of the Basel Action Network’s (BAN) two films on the problem: Exporting Harm and The Digital Dump. Knowledge of the situation is so alarming and depressing that I’m almost afraid to turn my computer on and add to the problem. Instead, though, I’ve been considering about what I could do in my own life to improve the situation.

Most people, if they stop to think, wouldn’t be surprised that the problem of discarded high-tech hardware is growing. These days, many households have not only multiple computers, but also multiple televisions, cell phones and mp3 players.

However, what people don’t know is that most hardware is full of toxic substances, including lead, beryllium, mercury, cadmium, and brominated flame retardants. Nor do they know that North American countries routinely ship the junk to developing nations like China, Nigeria, India, and Pakistan against the wishes of those country’s governments, using loopholes to get around the Basel Convention, the international treaty that is supposed to prevent such trade. There, the waste is stripped of any valuables under dangerously unsafe conditions and the remnant is burned, releasing toxic fumes.

And if all that isn’t enough, even supposed recyclers are shipping ewaste overseas. That’s right: even when you think you’re doing the proper thing, you may be adding to the problem. Many recyclers won’t tell you what they’re doing, either, citing trade secrets as a reason for keeping you uninformed. Even those recyclers who would prefer not to ship overseas often have no choice, because local means of dealing with the waste don’t exist.

BAN advocates legislation that makes manufacturers responsible for the disposal of their own products. Such laws already exist in many European countries. As part of this effort, it is also working with other environmental groups to encourage manufacturers to reduce the toxins in their hardware.

Besides supporting these efforts, and trying to deal only with true recyclers, what else can one person do? I found myself considering this question last week when I bought a new laptop.
Mindful of the ewaste problem, last week I decided that I would use Greenpeace’s assessment of the leading hardware manufacturers as a guide when I went to buy a new laptop. I chose to buy a Hewlett-Packard product, since Hewlett-Packard has one of the better records in removing toxic substances from its products.
I give nothing up by making this decision, since Hewlett-Packard’s laptops have a good record for reliability. In fact, I might have bought a Hewlett-Packard machine purely on its own merits. As things were, the company’s record on the ewaste problem was one of the deciding factors between buying from Hewlett-Packard rather than Acer or Toshiba.
Still, no company’s record is especially strong, so I still felt a few twinges of uneasiness. Never mind that my last laptop was bought eight years ago, and was used until it became unreliable.
During last night’s discussion, I suddenly realized that I could do more. As soon as I finish this blog entry, I’m going to write a letter to Hewlett-Packard, congratulating them on their awareness of the problem, and adding that it was one of the reasons I bought one of the company’s products. I’m also going to urge everyone I know to shop in the same way, and let whatever company they buy from know what they are doing.
Of course, I don’t deceive myself that a couple of dozen letters will have a huge influence on manufacturing decisions. Yet one of the common arguments you hear from manufacturers is that there is no demand for greener products, so enough letters of this sort might just help them decide to change their practices.
That’s why I’m also urging anyone who reads this blog to do the same. The effort is minimal, and can’t hurt – and just might do a small piece of good.

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As a communications and marketing consultant, I worked with over forty companies in eight years. They ranged from multi-nationals like IBM and Intel to startups and single-person operations, and from the reputable (if bureaucratic) to the fly-by-night. Three times, I was stiffed – – fortunately, for small amounts. Often, I was frustrated by lack of challenge or mismanagement that I was sure I could put right if I were in charge (and once or twice, I might have been right). But only once have I quit a job after three days of work, and that position remains, indisputably, the worst job I have ever taken.

Even my first job as a busboy, which I quit after the manager accused me of spilling water on a customer when I had been in the kitchen all shift can’t compare. As for the summer between university semesters that I spent drilling holes in wooden rods, I may never have learned what either holes or rods were for, but that was only for three months, and enduring acute boredom isn’t too bad when you earn union wages.

I took my all-time worst job in the weeks after I left Stormix Technologies, where I had my first experience as management (and awful I was, but that’s another story). I had quit in the sudden realization that the company could fold any time (and six months later it did), and repented my rashness at leisure. When a woman I knew from a consulting agency I sometimes worked through told me that she was now doing human resources at a company, I jumped at the opportunity to start at her new company. Never mind that it was a return to technical-writing after playing at management; it was a job.

The company was involved in online gaming, my acquaintance told me, leading me to believe that it was developing a world for role playing. Never mind that gaming seemed frivolous after working with free software; I told myself to be realistic and take the opportunity that was offered.

The first morning, I learned that my acquaintance had misrepresented the company to me. It was not involved role playing, but in developing casino games. In fact, the company had been the recent victim of a police raid for its activities, and had just changed its name. Otherwise, I would have recognized the name, because, in those days, I kept close track on all the high-tech companies in my area. I was dismayed, but I knew enough about the police to know that a raid didn’t necessarily mean any wrongdoing, so I fought down my misgivings.

The second day, I noticed a door that opened into a room larger than any I had seen in the office. It had well over a dozen desks — not workstations. If all those desks were occupied, it represented over a third of the company, yet no one was there.

“That used to be for our lawyers,” the guy at the next workstation told me when I asked about the room. “But they all moved to the Caymans after the raid.”

My dismay deepened. A company with almost as many lawyers as coders could only be a patent shark or one with serious legal difficulties, especially since they were all in the Caymans now. In fact, the company’s head office had relocated to the Caymans, where online gambling is legal in a way that it isn’t in the United States and Canada.

My resolve to be realistic slipped another notch or two.

I went home and spent a fitful night trying to bat my conscience down. Did I want to be part of such a company? I resolved to wait a week before making a decision. But, from the way I dragged myself from the SkyTrain and lingered in the nearest Starbucks on the third day, I knew that I was half-out the door already.

The final blow descended when my manager gave me a tour of the rest of the office.. It was on several levels of an old building in Gastown, and I had only seen one level of it so far.

The tour ended in the kitchen. “If you see the light on next door,” the manager said, pointing to a small red-tinged bulb above the door frame, “Keep quiet. They’re filming.”

“Filming?”

“It’s what used to be our adult movie division. They’re a separate company now, but we still share the kitchen space.”

As he spoke, I noticed some long bathrobes draped over the chairs around the table.

Back at my desk. I tried to focus on my work, but I couldn’t. I was never much for gambling or adult movies (which, more often than not, are actually adolescent), but I’m not a prude, either. I’d always taken a more or less feminist of pornography as exploitation, but did I have a right to judge people who were shooting -rated movies of their own free will? In the past, I had met all sorts of people that wouldn’t exactly fit in to the average suburb, so why was I so depressed by the situation I found myself in?

I thought of a photo that had circulated in the local newspapers when the company had been raided, showing the company’s employees standing around on the sidewalk. I could be one of them, I realized.

Stopping all pretense of work, I decided that part of the problem was that, while I might tolerate the company’s business past and present, I didn’t want to be active in it. But an even larger source of my discomfort was the conviction that I had been duped. If the company misrepresented itself to attract employees, what else might it do in the name of business? I thought I had enough evidence to make a reliable guess.

Anyway, the only thing worse than being manipulated would be an attempt to deny the fact. My situation was too depressing for words.

At 11:30, I marched into the manager’s office and told him that I was suffering from post-traumatic stress syndrome, and had been too optimistic to think that I could work regular hours. He was sympathetic, and even told me to come back if I got better, but there was not much chance of that.

A month later, I received a check for the days I had worked. I referred to the cheque as “my avails of vice,” and briefly considered not cashing it. By then, I had started at my highest-paid and most interesting job to date, and I didn’t need the money. But, in the end, I told myself that I had earned it, and rationalized that I deserved some compensation for what I had been through.

I still don’t know whether that line of thought was a copout. But I was glad to be out of that job before it made a gap in my resume that I would have to explain. And, in the end, I benefited from my decision to quit, because it raised me in the estimation of my in-laws. Yet, brief as the experience was, I’ll never forget the mixture of anger and chagrin with which I descended into the seamy side of high-tech.

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