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Posts Tagged ‘writing’

One of the hardest things about writing on free software is the expectations placed on me. Because the cause is good, many people expect me to write as a loyal partisan. And in one sense, I am: If I didn’t feel the topic was important, I wouldn’t write about it. However, I am not so partisan as to praise where I see problems in either software or people. Nor do I always feel an obligation to take sides when I explain a multi-side issue, or when the general reaction from typical readers is so obvious that to do would be to belabor the obvious. To me, these practices are part of my efforts to approach journalism with professionalism. However, judging from the comments I sometimes receive, they often enrage readers, especially those expecting a confirmation of their views.

Understand, I’m not naive. I know that complete objectivity is as impossible as a centaur. But I’m idealistic enough to think that, except when I’m writing an obvious commentary, the articles I write as a journalist are more useful to people when I’m not writing as an advocate. Rather, I try to write in an effort to express the truth as I see it. I’m sure that I fail many times, either because I don’t have all the facts or because I feel too strongly on a subject.

However, as George Orwell said about himself, I believe that, unlike the vast majority of people, I have the ability to face unpleasant truths – facts that I might dislike personally, but have to acknowledge simply because they are there (I lie very poorly to myself). And, since my first or second year at university, I’ve been aware that I have the unusual knack of empathizing with a viewpoint even while I disagree with it. With these tendencies, I believe that, if I make the effort, I can provide a broader perspective than most people – and that a broader perspective, if not the truth, is generally more truthful than a limited one.

Moreover, I believe that these are precisely the tendencies that a journalist needs to be useful to readers. Nobody can write uncritically about any cause without, sooner or later, lying for the sake of the cause and losing their integrity. For all I admire the ethics and hard work of many people in the free software community, even those I admire most sometimes express an ill-considered or an ignorant opinion. Some act short-sightedly. Very occasionally, a few act immorally, or at least for personal gain rather than the good of the community. And, whenever someone does any of these things, it’s my job to report the fact. To do otherwise would be against my principles, and a mediocre carrying out of my job.

This honesty is especially important in the computer industry. Many mainstream computer publications are notorious for avoiding criticism of the companies who buy advertising from them. Such publications are worthless to their readers, and a betrayal of the trust placed in them. I’m lucky enough to work for publications that don’t work that way, so I can report the bad along with the good.

However, to some of the audience, that’s not enough, especially on a controversial subject. They read to have their views enforced, and, if I don’t happen to serve their need, they accuse me of bias. Often, they need to cherry-pick their evidence to build the case against me, and usually they seize on the fact that I reported a viewpoint contrary to theirs without denouncing it. Often anonymous, they attack me in the strongest worded terms, sometimes explaining in exhaustive detail the error of my way in what usually amounts to a clumsy belaboring of the obvious.

Occasionally, one will demand the right to a rebuttal from the editors.
So far, I have yet to see any of them actually write the rebuttal, but I suspect that, if they did, it would probably be unpublishable without considerable revision. Polemic is a difficult art, and has a tendency to descend into trite comments and over-used expressions in the hands of novices.

(Which is another reason that I don’t write opinion pieces too often. They’re difficult to write well, and I don’t think I’m particularly skilled at them. And, anyway, a successful polemic is more about rhetorical tricks and memorable turns of phrases than about facts and explanation. It’s a play more on emotion than logic, and for that reason always seems a bit of a cheap trick. I’m not nearly as interested in manipulating readers as informing them.)

But what always tickles me about such accusations is that they frequently come in pairs. Many times, after writing on a controversial subject, I’ve been denounced as biased from both sides – sometimes on the basis of the same paragraph or sentence.

I suppose these twinned accusations could be a sign of sloppy writing on my part. However, I prefer to view them as a sign that the problem lies more in the readers than in me. If both sides find something to disparage in one of my articles, then I can’t help thinking that I’ve had some success with covering the topic comprehensively.

Of course, all these thoughts could be nothing more than an explication of my personal myths – the stories I tell myself to keep me going. The image of the investigative reporter who risks everything to get the truth out is still a very powerful myth, and one that I not only buy but apparently have a lifelong subscription to.

But, contrary to popular usage, a myth is not the same as a lie. And, in this case, I like to think that, even if I am partly deceiving myself, my work is still better for my acceptance of the myth.

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When I first became a journalist, I couldn’t imagine writing the seventeen or eighteen stories per month that I do now. With effort, I could manage just under half that. But, over the last few years, I’ve refined my work habits. I’ve also developed such a strong sense for possible stories that the problem is less finding topics than choosing which ones are most newsworthy and personally interesting. However, the change is not due to me alone. A good deal of my ability to cope with my present work load comes from the network of contacts I’ve developed.

I learned about the important of contact networks when I was a communications and marketing consultant, and about four-fifths of my income came from them. But it was only this month that I realized how large my network as a journalist has become. This month, five of my published stories so far have been from leads given me by other people. By the end of the week, that number will rise to seven. I’ve also had another four or five leads that I may very well follow next month, and several more that I appreciate, but probably won’t use for one reason or the other.

Some of these contacts are the normal accumulation in the address book of my mail browser, and from my participation on Facebook and Linkedin. Others are the result of deliberately requesting leads in a story about marketing free software projects that I did last year with Joe “Zonker” Brockmeier. A few are from people I’ve come to know in the free software community around Vancouver.

However, the largest proportion comes from strangers who have either enjoyed one of my articles (I know because they write and say so when they make their suggestion) or people whom I’ve interviewed in the past. While I suppose that hearing from past interviewees could be taken as a sign that I’m too accommodating and not critical enough, naturally I prefer to think that my efforts to report fairly and ensure that my editing of quotes doesn’t remove the sense or the context. I’ve yet to get the sense that any of the past interviewees think of me as a fan-boy who will write articles slanted the way they’d prefer.

Instead, I take these leads as a sign that I’m at least intermittently doing my job properly. So, to all those feeding me tips, my thanks for your help. I can’t always use your story ideas, but you make writing easier, more varied and – most important of all – more interesting for everyone.

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A couple of years ago, getting a negative or irrelevant comment about an article could leave me moping for a couple of days. But familiarity has hardened me, and today the nastier comments about my commentary, “It’s Time to Get Over Microsoft” left me not only unmoved, but observing the different types of negative comments with something like dispassion.

I’m not talking here about comments that point out a typo or a fact of which I’m unaware. As much as I might like to be omniscient, I’m not. I make mistakes, and some of them slip past my editors as well. Nor can I reasonably expect to know everything about a subject – although if an obvious fact has escaped me, I may berate myself for sloppy research. But, as I like to say, the only thing worse than make such mistakes is not correcting them, and I have enough professional pride to appreciate being told when I’m wrong, even if I’m inwardly wincing.

Nor am I talking about readers who simply disagree with me. If my initial expression of my views doesn’t convince people, I’m more or less content to agree to differ. Or, sometimes, I can have an interesting exchange with someone who thinks differently in which I learn perspectives I hadn’t considered. Such exchanges are part of the benefit of writing online, and, mostly, I’m glad for them, even if I sometimes to have to cut them short so I can get some work done.

Anyway, at times (and today was one of them), I’m expressing my views in a language calculated to provoke a response, so I can hardly be upset if I get one.

Rather, the ones that confound me are those that seem only tangentially connected to what I wrote. These fall into several categories:

  • Insults: Comments about my alleged stupidity, sexual orientation, politics, choice of topic or lack of objectivity – I’ve heard them all since I’ve become a journalist. Apparently, some people believe that insults somehow refute a viewpoint. The truth is, they are so inappropriate that I can’t take them seriously. That includes the ad hominem attacks of people who believe themselves experts on grammar; I admit that I can make mistakes through carelessness, but after seven years as a university instructor and writing hundreds of professional works, I almost always know more about grammar than my readers. In fact, often the self-appointed grammar police are wrong.
  • Tours through my life: Borrowed from the American fantasist and essayist Harlan Ellison, this phrase refers to people who think that they can psychoanalyze me through what I write (inevitably, finding me in grievous need of therapy). I have been diagnosed, for example, as being single and as a newcomer to the free software comment, largely because the commenter disagreed with me. Such comments generally reveal far more about them and their assumptions than about me or anything I write.
  • General comments: A surprising number of times, people seem to read just enough to learn the topic of an article, then sound off on some point that’s only related to the article if you squint for a long time. Their main interest seems to be an opportunity to sound off. Well, glad to be a public service, I guess. But wouldn’t a blog be a better place?
  • Missing points that aren’t missing: Even though I do miss some aspects of a topic (or omit them for lack of space), some readers like to find fault because they’ve missed a point that is expressed perfectly clearly in the article. Since the ones they say are missing are often at the end of the article, I suspect that they haven’t finished the article. At the very least, they are skimming.
  • A comment taken out of context: Hostile readers seem to have a special talent for responding to isolated phrases and ignoring the sentences around them in order to accuse me of fantastically wrong or misguided opinions. I seem to be unusually vulnerable to these uncontextual accounts, probably because I have the habit of expressing one possible viewpoint, then correcting or elaborating on it. However, if I wait an hour or so, another reader usually points out the mistake, so no great matter.
  • Complaints about what the article isn’t about: Some readers apparently enjoy finding fault with the choice of topic. For instance, when I write about OpenOffice.org, one or two readers are bound to write that LaTeX does whatever I am writing about much better — never mind that I’m not writing about LaTeX.

All these types of comments have become so familiar to me in the last few years that they have lost almost all their power to wound. Most of them seem so remote from what I was saying as to be irrelevant. However, as someone who spent about half his time as a university instructor trying to teach first year students how to frame arguments, at times these types of comments make me despair.

More often, though, my main response is simpler still: I wish they would show some indication that they had read what I was saying.

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For the past week, I’ve spent an hour or two each day time-travelling. Mainly, I’ve been touring the mid-Twentieth Century courtesy of Fritz Leiber’s letters to his lifelong friend Franklin MacKnight, but I’ve also been visiting my personal past, trying to decipher my intentions when I first started transcribing and editing the letters.

The letters were a project that I undertook after my thesis. In those days, I still had hopes of an academic career, and MacKnight had just donated large mounds of papers to the University of Houston for its Leiber collection. Armed with the published version of my thesis on Leiber, Witches of the Mind, I persuaded the librarian to send me several thick folders full of material.

What I had really hoped to find were Leiber’s letters to his other lifelong friend, Harry Otto Fischer. According to Leiber himself, his Fafhrd and Gray Mouser series had begun in an exchange of letters with Fischer in the early 1930s, and, from the quotes in his essay “Fafhrd and Me,” the letters promised to be richly inventive.
Unfortunately, if those letters have survived, no one has found them yet, and the few letters from Fischer that had survived proved banal.

But, MacKnight, I quickly found, had exchanged long letters with Leiber for sixty years, and carefully preserved most, if not all, of the letters he had received from Leiber. And, although, for much of that period, Leiber hadn’t returned the favor, what was preserved was still a rich correspondence.

My first job was to transcribe the photocopies – the University of Houston was so concerned about illegal copying that the photocopies it sent had vertical writing as a watermark that also thwarted legal copying like mine. Next was the annotation of the letters for a general audience than they were ever intended for.

It was slow going. First, Leiber died, and, having seen him on his death-bed, I didn’t feel like working on the project for about eighteen months. Then I left academia, and in the throes of establishing myself as a technical writer, I didn’t have much time for such a non-profitable project.

Still, I persevered. I had got into the mid-1950s, and even published some of my preliminary work in The New York Review of Science Fiction when my personal life exploded, and I had no time for anything else. And so the folders sat on the desk in the spare room, slowly fading in the sun for years.

Then, this fall, I received a copy of Benjamin Szumskyj’s collection of Leiber essays, to which I contributed. Through FaceBook, I got in touch with Arlynn Leiber Presser, Leiber’s grand-daughter. And, suddenly, it seemed time to return to the project.

Leaving a manuscript is always a sound way to get enough distance to edit it, and the years since I touched the project were more than enough for me to gain perspective on the work I had done so far. But I am no longer the person I was when I started the project, and, looking at my previous work, I often find myself thinking that the editor is a rather strange young man, with thought processes I no longer understand. I disagree with many of his choices, particularly about where to omit passages, and wonder about his judgment. What was he thinking? I keep asking, and then the slow machinery of memory rumbles into action and I vaguely recall the intents that were responsible for a particular piece of editing.

My collaborator in the past, I conclude, as a timid sort, far too nervous about causing anyone offense by my present standards. But no doubt I’m coarsened by several years of on-line journalism with its instant and often frank feedback.

Then there are the letters themselves. Inevitably, the letters are full of news of the world around them, both that of world events and of the science fiction community through the ages. Reading them and tracking down references, I feel a stronger sense than ever before of a history that is still in living memory – although not, for much of it, my living memory.

It’s a world where people worried about being drafted to fight a world war, and watched McCarthyism creep in. It’s a world where gender roles are strongly defined, where a steady job is everything and walking away from that – as Leiber did in the late 1950s – is an eccentric act. It’s a world where secretaries take dictation, and an interest in science fiction is a juvenile, perhaps subversive pastime. And through it all, the main vehicle for recording impressions is the typewriter – a machine that I am old enough to have learned to use, but which now seems an unbelievably clumsy device, as frequent xing out of phrases show in the transcripts.

Immersing myself in the letters and reading Leiber’s reactions to the events around him, I fell that I have a stronger sense of this recent history. In fact, when I break to make dinner, I almost feel that I have time-travelled, and have to shake myself to remind myself that what I’ve been reading isn’t decades old and not current at all.

So far, I’ve just managed to revise my previous work to my present standards. That still leaves me with thirty years’ worth of correspondence to work through. With luck, I hope to have a manuscript ready by the New Year.

I consider myself lucky to be editor of the letters. Quite aside from the fact that I’m working with the words of a great American fantasist, I suppose that we won’t get many of those exchanges in the future. Those of us who write long emails are a minority, and most people probably don’t preserve emails more than a few years. Nor are we as likely with emails to get reflexive responses developed over several days, or even a couple of weeks – the medium seems to place a premium on quick responses. I don’t regret the change in technology — I can’t imagine, for instance, returning to a typewriter after using a word processor — but the thought keeps occuring to me that I am editing a correspondence of a sort that is about to become extinct.

I can’t imagine any greater privilege.

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Every month or so, I get a request from a magazine asking if I want to write about GNU/Linux or free software. One or two are legitimate professonal offers that I am glad to consider, if only for variation and to length the list of markets to which I can sell – or, to be more exact, to which I might some day sell, since I don’t have many open slots on my monthly schedule. However, more often, the magazine either doesn’t pay or else pays a token like $30 per page, and I have to decline, despite their offers of additional payment in copies or free advertising, neither of which I have much use for. The exchange never fails to leave me feeling guilty, defensive, and unsatisfied.

Admittedly, many magazines and publishers prey on wannabe writers’ desire to be published. However, I’m sure that many are doing their best, paying what they can and hoping that they might one day generate enough income to pay their contributors better. In fact, I am sure that most of them are sincere; they’re generally too excited about what they are doing to be deliberate exploiters.

This sort of low-paying work might have acceptable in the days when I was writing articles in my spare time and trying to build a reputation. I could have helped the editors, and they could have helped me. But how can I explain to these well-meaning people that I’m not just dabbling in writing these days? That in the time I wrote them a 1500 word article, I could have made ten or fifteen times as much writing for my regular markets? That I literally cannot afford to contribute to their magazine or web site?

I can’t explain, of course. Not without being completely undiplomatic and crass. So, I usually hedge until my correspondents’ persistence forces me to be blunter, or they come up with another argument.

Usually, the next argument is the idea – either openly stated or hinted – that, since all of us are interested in free software, then I am somehow obligated to give my labor for free.

Consciously or otherwise, this argument conflates the meanings of free software. Free software, as everyone constantly points out, isn’t free because it doesn’t cost. It’s free in a political or philosophical sense – and, on that score, I have a good conscience. It seems perfectly reasonable to me that, in return for the money I need to live, the markets where I publish should have exclusive rights to my articles for thirty days. After that, I am perfectly happy to have the articles reprinted or translated under a Creative Commons Attribution – No Derivatives license, In fact, I almost never refuse such requests.

Besides, are the people who trying to guilt-trip me donating their labor for free? In many cases, I doubt it.

Anyway, I maintain that, in keeping people informed about free software, I am already contributing to the greater cause. I happen to be one of those lucky enough or persistent enough to be able to earn my living through doing so, but I don’t see why the one should invalidate the other.

True, I do make some gratis contributions to free software in my own time – but that’s beside the point. What matters is that I don’t feel the need to prove my credentials, particularly to strangers I don’t know. So, at this point, they usually break off the correspondence, often with parting comments about my selfishness or lack of generosity.

And of course I do feel hard-hearted at times. But, when it comes to the way I make my livelihood, I have to ration my time. Otherwise, I could easily lose a large chunk of my income for the month. So, I break off, too, muttering my excuses after an exchange that has satisfied nobody.

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Recovering from a leg injury and facing a delayed article and a heavy autumn rain, I was delighted to find Benjamin Szumskyj’s Fritz Leiber: Critical Essays in the mail box today. I still have to read the contents in detail, but my first romp through the context was a combination of pride in my contribution, nostalgia, and the feeling that whatever critical heritage I had generated had passed into safe hands.

For those who don’t know, Fritz Leiber is one of my favorite science fiction writers, and, when I say that my short book Witches of the Mind remains the definitive study of his works, I am only stating the truth (although I have to confess that the field of Leiber studies is not very large).

Fritz Leiber: Critical Essays is the first major scholarly work since mine, and I caught a few glimpses of its creation, so naturally I would feel a certain grandfatherly interest in it under any circumstances. But the collection also marks my first academic paper in over a decade, an effort that I was only persuaded to by Szumskyj’s unrelenting badgering and against my natural sense of caution (there were men with dark glasses, I swear. And tire irons).

(And grocery store coupons!).

So I was seriously torn between anticipation and apprehension when I opened this afternoon’s parcel. I wanted to say honestly that it was first-rate effort, but I was nervous that I would have to lie – and, even worse, that I had contributed nonsense.

With the typical vanity of a writer, my first act was to turn to my own essay, “The Allure of the Eccentric in the Poetry and Prose of Fritz Leiber.” Were there any typos? Had I said anything stupid? I’d hardly dared to look at the article since I submitted it, and perhaps some unintentional double entendre had slipped past Ben’s watchful editorial eye.

Mercifully, I saw nothing at first pass that made me wince. Once or twice, I thought I even sounded sensible – but that could be the Ibuprofen talking.

My next step was to see the references to me in the index. The point was not so much vanity as to catch up with what Leiber scholars were saying. Had my ideas from all those years ago been superseded? Another new paradigm (or trio of nickels) generated?
“No” was the answer to both questions. But several writers had expanded into areas where I had lacked the space to explore and others had struck out in interesting new directions. The community of Leiber scholars might be small, but it was evidently thriving.

Remembering Justin Leiber’s earlier rambling and charmingly digressive articles on his father, one of the first pieces I read in full was his contribution. Not only was it everything his earlier articles had been, but it got me thinking about the couple of times that I had met him – once at a World Fantasy Convention in Seattle, and again in San Francisco shortly before his father’s death. These were in many ways a golden era in my life, in which I had the privilege of knowing Fritz and his second wife Margo Skinner, I was a semi-regular at Diana Paxson and Paul Edwin Zimmer’s Greyhaven, and my own study was receiving attention and award nominations.

With two years, I had turned my back on that world and, become a technical writer and started sliding into the worst circumstances so far of my life. At the time, I thought my chief concern was the need to earn a better living, but today I wonder whether experiencing Fritz’s last days hadn’t influenced my choice not so subtlely.
And what, I wonder, might have happened if I had stayed in academia? Would I have slipped on to the tenure track, or at least found a permanent lectureship? Or would I still be grubbing for contracts and growing increasingly embittered with each semester?

And would I have done any more work on Leiber? There was a time when I was the one thinking about doing essay collections on Leiber.

But that all seems a long time ago, and, although Szumskyj, Australian that he is, keeps hinting at dire uses of Vegemite if I don’t contribute to his studies of other authors, I only have one academic project that I’d like to finish in the remaining half of my life.

Besides, I’m not altogether sure that I could hold my own. The essays in Fritz Leiber: Critical Essays seem awfully literate and penetrating to me. So, although I’m still a relatively young man (a phrase that, as I write, I eerily remember reading Leiber using of himself at about the same age), I think that, for the most part, I will take the grandfather option, expressing pleasure in the fact that I made a small contribution to scholarship, and others still find it interesting enough to improve on it.

All joking aside, thanks for an excellent collection, Ben – you’ve done Fritz proud.

Now, put away the Gnutella and the fire ants, and I promise to do anything you say.

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Today, I received the following e-mail. At the sender’s request, I have removed any personal details:

I was wondering if you had any advice for me about how to perform some marketing/pr for my Linux [project]. I’ve started doing interviews with developers and I have created a community news site.

But is there anyway I could possibly get [my project] mentioned in a
magazine like Linux Journal? Is there any free advertising I could take advantage of on certain web sites? I thought you may have some ideas for me because you have experience with this kind of thing. Any help you
could provide me would be appreciated.

I generally receive about 3-4 requests of this sort a year, so I decided to post my reply here, so I can refer others to it:

You’re not likely to find free advertising on sites that will do you any good, so your best bet is to try to get on the various sites as a contributor. Linux.com only takes original material for its main features, but it does have the NewsVac items, the three or four line link summaries on the right of the page that are very popular. And, of course, sites like Slashdot, Digg, and Linux Today are all about links to already published material.

If you have a solid piece of news — which for a piece of free software usually means new releases and unique features — at Linux.com you can pitch a story and write it yourself. However, you’ll be asked to include a disclaimer
that explains your connection with your subject matter, and the article will be rejected if you are being a fanboy. That means you can’t review your own distro, but you might be able to do a tutorial on a distribution’s packaging system, for instance.

Alternatively, you can send news releases in the hopes of convincing either an editor or a writer to cover your news. However, don’t be pushy. Submitting a news release once is enough, and popping back several times to ask if it was received or whether anyone is interested will probably only guarantee that you’ll annoy people so that they won’t cover your news no matter how big it is.

The ideal is to build up an ongoing relation with a few writers, in which you give them stories to write about — we’re always looking — and they give you the coverage you want when you have news that readers might want to hear.

Of course, you open yourself up to negative comments if the software deserves them, but that’s the chance you have to take. However, for the most part, both commercial companies and large community projects find the
risk well worth taking. It’s not as though any of the regular writers deliberately sit down to review with a determination to be negative (although, conversely, they don’t set out to praise, either: We’re not just fans, either).

This process doesn’t happen overnight, so be patient. But, in the long run, you should get some of the publicity you seek.

I don’t know whether this information is useful to others. To me, it seems that I’m saying the obvious, but part of that reaction is undoubtedly due to the fact that I deal with these things daily. Perhaps to others, these thoughts aren’t obvious, so I’m hoping that someone will find them useful

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